[One operating shift that matters.]
[In two sentences, name the business constraint, the work that must change, and the measurable outcome this move enables. Keep the language concrete.]
What we observe
[Evidence from interviews, workflow data, documents, and systems. Separate facts from interpretation.]
What limits the work
[The decision, handoff, knowledge gap, system boundary, or authority issue causing the current result.]
What should change
[The redesigned workflow and the role of people, systems, and agents. Name an owner.]
How we will know
[One leading and one outcome measure, each with a baseline, target, and review window.]
Decision requested
[Approve a bounded next step.] [State scope, owner, duration, required access, and the review date. Make the consequence of approval explicit.]